Shipping policy

At Molly Lace, we want every order to make its way to you smoothly and securely. From processing your order to receiving your package, we’ll keep the important details clear so you know what to expect.

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💌 Order Processing

Orders are typically processed within 1–3 business days after payment is successfully confirmed.

• Orders are processed Monday through Friday.
• Processing may take longer during holidays, promotions, or periods of high order volume.
• Once your order ships, a confirmation email with tracking information will be sent to you.

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🚚 Shipping Options & Rates

We currently offer shipping within the United States.

Available shipping methods will be displayed at checkout based on your order.

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⏰ Delivery Estimates

Shipping times are estimates and may vary depending on your location and carrier.

Delivery may take longer during:

• Holidays and major shopping events
• Severe weather
• Carrier delays
• Transportation disruptions
• Unexpected circumstances beyond our control

A delivery estimate does not represent a guaranteed delivery date.

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🔍 Tracking Your Order

Once your package has been shipped, tracking information will be emailed to you.

Please allow 24–48 hours for the tracking information to become active after the carrier receives the package.

If tracking does not update immediately, please allow a little additional time for the carrier's system to register the shipment.

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🏡 Shipping Address

Please carefully check your shipping information before completing your purchase.

If an incorrect or incomplete address is provided, delivery may be delayed or the package may be returned to us. Molly Lace cannot be responsible for delivery issues caused by incorrect customer-provided address information.

Once an order has entered processing, we may not be able to change the shipping address.

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📦 Lost, Damaged, or Delayed Packages

If your package appears to be lost, significantly delayed, or arrives damaged, please contact us as soon as possible.

For damaged orders, please provide:

• Order number
• Tracking number
• Photos of the package
• Shipping label
• Photos showing the damage to the item

Our team will review the situation and work with you toward an appropriate solution.

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↩️ Returned or Undeliverable Packages

Packages may be returned to us if they are refused, unclaimed, or addressed incorrectly.

If a returned package needs to be shipped again, additional shipping charges may apply.

Any applicable costs may be deducted from a refund where permitted.

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🇺🇸 Shipping Area

Molly Lace currently ships within the United States.

Certain remote locations may experience longer delivery times or limited carrier availability.

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📍 Business Information

Molly Lace
11435 Mount Baxter St
Rancho Cucamonga, CA 91737
United States

Business Address Only — Not a Return Address

Please do not send returns or merchandise to this address unless our Customer Support team has specifically provided return instructions.

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💬 Need Help?

Molly Lace Customer Care
📧 info@mollylace.com

For questions about shipping, tracking, or your order, please contact us. We typically respond within 24–48 business hours.

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🌷 A Note From Molly Lace

A beautiful order should come with a beautiful experience.

Thank you for choosing Molly Lace. We hope the wait feels worth it when your package arrives and you finally get to unwrap something selected just for you.

From our collection to your closet — we hope every arrival feels a little special. ✨