Refund policy
- Choosing a selection results in a full page refresh.
At Molly Lace, we want you to feel confident with every purchase. If an item isn’t quite right, we’re happy to help you through a simple and clear return process.
Eligible items may be returned within 30 days of delivery.
To qualify for a return, items must:
Items that do not meet these conditions may be refused or may be subject to a reduced refund.
For hygiene and product-safety reasons, certain items cannot be returned, including:
Please contact Molly Lace Customer Care before sending anything back.
Email: info@mollylace.com
Please include:
After your request has been reviewed and approved, our team will provide the appropriate return instructions.
Please do not send a return before receiving authorization from our team.
For returns due to personal preference, sizing, or simply changing your mind, the customer is responsible for the return shipping cost.
Original shipping charges are generally non-refundable.
We strongly recommend using a shipping service with tracking, as Molly Lace cannot be responsible for return packages that are lost or damaged during transit back to us.
If an item was sent incorrectly or arrived damaged or defective, please contact us so we can review the situation and determine the appropriate solution.
If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.
Please provide:
After review, we may offer a replacement, store credit, or refund, depending on the circumstances.
Once your approved return has been received and inspected, we’ll notify you of the outcome.
If your return is approved, the refund will be issued to your original payment method within 5–10 business days.
Please note that your bank or payment provider may require additional time before the refund appears in your account.
If you need to cancel an order, please contact us as soon as possible, preferably within 12 hours of placing the order.
Once an order has entered processing or has been shipped, cancellation may no longer be possible.
Cancellation Email: info@mollylace.com
If a package is refused, unclaimed, or returned because of an incorrect or incomplete address provided by the customer, additional shipping costs may apply if the package needs to be reshipped.
Where applicable, these costs may be deducted from the refundable amount.
Molly Lace
11435 Mount Baxter St
Rancho Cucamonga, CA 91737
United States
Business Address Only — Not a Return Address
Please do not send returns to this address unless our Customer Care team specifically instructs you to do so. Always contact us first for the correct return authorization and return instructions.
Email: info@mollylace.com
Our Customer Care team typically responds within 24–48 business hours.
For the fastest assistance, please include your order number in your email.
Sometimes a piece is perfect the moment you see it, and sometimes you need to try it on to know.
Whatever the reason, we’re here to make the process feel simple and comfortable.
Thank you for choosing Molly Lace — we hope your next favorite piece is just one order away. ✨
Thanks for subscribing!
This email has been registered!